Free Ceramics’ Policies
Thank you for taking the time to read the fine print of Free Ceramics’ pottery. Our policies are listed here to help you understand a little more about the details involved in getting you the piece you fell in love with! We are excited you found “Free Ceramics” to enjoy and use every day. If you have any questions about the details below, please email or call us with any questions.
We accept all major credit cards, checks and cash. Payment of pieces through Etsy will automatically be processed through PayPal. If you are interested in placing a special order or would like something similar, please call us and we would be happy to arrange for payment by credit card over the phone.
Great care is taken to pack our pottery so it arrives safely in your hands. Almost a decade of packing experience helps us have great success with shipping. We use either UPS or USPS, depending on the size and destination of the package. If you prefer one or the other, please let us know when you purchase the piece. Shipping charges, plus 5% of your total order, or $5 minimum charge for packing materials will be added to the purchase price of your item(s). On our etsy site, the shipping price is an estimate of cost of materials and the shipping charge, so you know what to expect for shipping. As accurate as we try to be, we may over or under estimate the shipping. Free Ceramics will absorb that inaccuracy, but shipping estimates may change over time to reflect the actual costs. In addition, Free Ceramics will ship internationally, but estimated costs vary to extremes so international shipping will be determined individually on a case-by-case basis.
Refunds and Exchanges
We want to present our pottery as accurately as possible. If you would like to exchange a piece, exchanges are accepted within five days of receiving your purchase. Return shipping costs and safe return are the responsibilities of the customer. Please contact us for more information regarding exchanges.
Gifts (etsy site only)
At the time of purchase please let me know if you’d like a gift note included. Please make sure your address matches the PayPal address for payment and make note of the different address for shipping the gift.
Care of Pottery
Our pottery is oven, microwave and dishwasher safe. Because it is porcelain and fired at a mid-range temperature, please avoid extreme thermal shock and do not place in a pre-heated oven. It is handmade and inconsistencies rarely appear, so please contact us if you have any questions about your purchases.
Conditions of Use
When you decide to purchase from Free Ceramics LLC, you agree to hold Free Ceramics LLC harmless from any loss, damage or injury due to any products purchased from us. Our maximum liability to you is the amount you paid for the item(s) purchased. We are committed to making sure you are happy with your purchase and will go out of our way to make sure you feel our exchange was fair.